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High-performing units prioritise patient voice and patient experience as a part of their culture and this is used to provide perspectives, views and assessments of care to improve processes and stimulate behavioural change. A woman鈥檚 perspective may alter through her journey as different steps of the perinatal optimisation pathway are experienced, and views about her own care are likely to differ from that of her baby鈥檚 care. As such feedback should be sought at different stages and include a representative group of users.

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• Bespoke adapted questionnaires in local or regional service 
• Real-time feedback such as 鈥淵ou said, we did鈥� formats,